HP各种机型面板信息汇总

HP各种机型面板信息汇总

10.XX.YY SUPPLY MEMORY ERROR For help press √ （常见有：10.00.00代码）

The printer cannot read or write to at least 1. one print cartridge memory tag, or at least one memory tag is missing.

打印机不能读或写至少一次打印耗材记忆芯片，或者至少有个记忆芯片是无效的。 XX Description:

00 - Memory error on supply（耗材芯片错误） 10 - Missing memory on supply（找不到耗材芯片）

YY Description:

00 - Black print cartridge（黑色打印耗材） 01 - Cyan print cartridge（青色打印耗材） 02 - Magenta print cartridge（品红打印耗材） 03 - Yellow print cartridge（黄色打印耗材）

10.32.YY UNAUTHORIZED SUPPLY Unauthorized supply in use 未经授权使用非原装耗材 alternates with For help press ？

A new, non-HP supply has been installed. supply or press √. 按钮或更换HP原装耗材继续。

Service or repairs required as a result covered under HP warranty. first pending print job will be cancelled.

使用环保耗材不在HP的保修范围内。要继续使用，按√。第一个的打印工作将被取消。

10.92.YY CARTRIDGES NOT ENGAGED The cartridges are not engaged. poor primary 1. 耗材没有转动

alternates with Open and close front door.

transfer bias contacts,defective high-voltage supply, or control signal errors.

耗材不能转动，检查耗材是否未啮合、转印皮带接触点、高压接触点或控制板的故障。 YY Description:

00 - Black print cartridge 黑色耗材 01 - Cyan print cartridge 蓝色耗材 02 - Magenta print cartridge 红色耗材 03 - Yellow print cartridge 黄色耗材

11.XX INTERNAL CLOCK ERROR 内部时钟错误 alternates with 交替

To continue press √

The printer internal clock is not working

If the error persists, replace the 2. 3.

清洁耗材的金属接触点； 检查耗材的啮合部位；

以上都不行，检查接触点与高压板之间的连接部分。 2.

不更换耗材芯片的话，按一些打印机“绿键”可通过并能正常打印，但需每次开机按一次；

或通过更换耗材芯片来解决。

This message appears until you install an HP of using non-HP supplies are not 一个新的，但不是HP原装耗材已经安装。按“√”To continue printing, press √. The

correctly. You are prompted to set the date formatter.

and time each time you turn the printer on. 如果报错信息持续，复位格式器（恢复打印机内部时钟工作不正常。每次你开启打印机时会被提示要设置日期和时间 XX Description: 01 Dead clock battery 无效（无电）的时钟电池

第 1 页 共 43 页

出厂设置）

02 Dead real-time clock 无效的实时时钟

13.01.00. or 13.03.00JAM IN TRAY A page is jammed in tray X. X

某纸盒卡纸 For help press or 13.03.00

open and close top cover 卡纸时拉出纸盒，打开顶盖，然后再关闭顶盖

某纸盒有卡纸

If the actions listed above do not resolve the issue, continue with the

Open and close the specified tray while watching the control-panel display. A short delay should occur between when the tray closes and the tray-size message appears on the control-panel display. If there is no delay and you do not hear the tray-lift motor lift the tray plate into place, replace the stack position sensor (PS107, PS802, or SR2) in the tray. See Printer switches and sensors, 500-sheet feeder switches, sensors, solenoids, and PCAs, or 1,500-sheet feeder switches, sensors, solenoids, and PCAs. 2.

Replace the tray X pickup solenoid. 重装搓纸杆

Replace the tray 1 paperpickup assembly. See Tray 1 paper-pickup assembly .重装和检查纸盒1搓纸轮。 Replace the paper-feed assembly. See Paper-feed assembly.重装和检查进纸组件 5.

Verify that the top-of-page sensor (PS103) is operating correctly and that the sensor flag can freely move. Replace the sensor if it is not operating correctly. See Printer switches and sensors.检查一下进纸传感器能否正常工作，还有传感器杆能否自由摆动。若果不正常，重装一下传感器。检查打印机开关和传感器。 6.

Replace the dc controller PCA. See Dc controller PCA. 检查和重装DC控制板

13.XX.YY FUSER JAM LOWER REAR DOOR

There is a jam inside the lower rear door (rear output bin) behind the fuser.

第 2 页 共 43 页

If the printer is unable to clear the jam

A 13.01.00 error message indicates that the following: media did not arrive at the pre-feed sensor 1. (PS102) within the specified time. A 13.01.00 报错信息表明在指定的时间内，纸张A 13.03.00 error message indicates that the media did not arrive at the top-of-page sensor (PS103) within the specified time. A 13.03.00报错信息表明在指定的时间内，纸张没有到达出纸传感器 NOTE:

The 13.01.00 error can also be caused by the failure of the paperlevel sensor (PS107). If this sensor fails, the lifter motor does not rotate to lift the paper tray plate. 纸张水平传感器（PS107）的错误也能引起13.01.00报错。如果这个传感器故障，电机不会旋转，以致抬纸板不能抬起上纸。

This error can also be caused when the printer attempts to pick up media from a tray that is 3. empty, but the paper-out sensing mechanism for that tray has failed and the printer senses that the tray appears to be loaded. 4. 当打印机尝试从没有放纸的纸盒搓纸时，也能引起13.01.00报错，纸盒的出纸感应传感器错误和打印机感应到纸盒刚刚放进纸张。

Paper JAM open input trays then 没有到达进纸传感器

13.XX.YY 定影组件后挡门卡纸 alternates with For help press ？

在定影组件之后的后挡门（出纸纸槽）卡纸 automatically, see See Paper path troubleshooting, later in this chapter.

如果打印机不能自动清理卡纸，检查走纸路径，详细解决办法在本章的后面章节。 or

Press ？for help.

See Paper path troubleshooting later in this chapter for more paper jam troubleshooting.

13.XX.YY JAM INSIDE FRONT DOOR

13.XX.YY 前挡门卡纸 alternates with For help press ?

There is a jam inside the front door. 前挡门有卡纸

Press? for help. or

See Paper path troubleshooting later in this chapter.

Note: If Jam Recovery: OFF some pages will not be reprinted. Re-send the missing pages.

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