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Lecture – Management Consulting: An Introduction

© Andersen Consulting 2000

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AGENDA

Introduction/Expectations Example consultant company Consulting: Nature, Trends, Careers Selected Methods (frameworks)

Research (some basics) Graphics (from data to chart)

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AGENDA

Introduction/Expectations Example consultant company Consulting: Nature, Trends, Careers Selected Methods (frameworks)

Research (some basics) Graphics (from data to chart)

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ACCENTURE: MISSION AND VISION

Our Mission:

Helping our clients create their future.

Our Vision:

To become one of the world's leading companies, bringing innovations to improve the way the world works and lives.

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ACCENTURE: CORE VALUES

Quality Client Service – Understand and meet client expectations 100 percent of the time. One Global Firm – Act to enhance the collective values of the global partnership, while sustaining local culture. Integrity – Act with openness and honesty. Always. Stewardship – Think future oriented; act and invest to build a stronger firm for tomorrow. Best People – Are highly competent and make a commitment to excellence, teamwork, and the success of our clients. Respect for the Inpidual – Treat each person as we would like to be treated.5 10/12/2013

ACCENTURE: IMPORTANT MILESTONES

1989 Andersen Consulting becomes a separate business unit from Arthur Andersen $1.6 billion 21,400 employees 1991 Horizon 2000 Initiative to develop mission and strategic plan $2.3 billion 25,000 personnel 1993 Andersen Consulting issues its first annual report $2.9 billion 27,000 employees6

1997 Andersen Consulting creates a global network of communications-focused solution centers in an effort to set the standard for speed and quality of performance $6.6. Billion 53,000 employees 1998 $8.3 billion 65,000 employees

2000 Joe Forehand becomes Managing Partner and introduces the 100 Day Plan Andersen Consulting wins arbitration against Arthur Andersen 01.01.01 Accenture, formerly known as Andersen Consulting10/12/2013

ACCENTURE GLOBALLY

Employees: Countries: Clients:

over 65,000 48

Revenue 99: 8,9 Billion USD The vast majority of Fortune 30 most profitable global public companies

Nearly 75% of Fortune 200 global companies 100 of the most significant “Industry Standard” Internet companies7 10/12/2013

ACCENTURE: DEVELOPMENT OF REVENUES

(U.S. Billions) $8,3 $6,647 $5,302 $4,224 $2,876 $3,452

1993

1994

1995

1996

1997

1998

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ACCENTURE: GLOBAL PERSONNEL GROWTH

65,134 32,711 38,027

44,801

53,426

1994

1995

19969

1997

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ACCENTURE IN ASG

ASG – Austria, Switzerland, GermanyHamburg Berlin Düsseldorf

EMEAI

Frankfurt

München

Americas Asia/ Pacific Zürich

Wien

2,750 Employees 7 Off

ices Revenues: 1,24 Mrd. DM

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Global Competitive Overview

Strategy

Organization

Processes

Information Technology

Business Process Management (Outsourcing)

Andersen Consulting IBM Computer Sciences

EDSMcKinsey Boston Consulting Booz Allen Digital Equipment Cap Gemini Sogeti UNISYS

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ACCENTURE: MARKET UNITS

Financial Services Banking Health Services Insurance Products Automotive, Industrial Equipment, Travel & Transportation Consumer & Pharmaceutical Products Retail Communications & High Tech Communications Electronics & High Tech Media & Entertainment Resources Chemicals Energy & Natural Resources Utilities Government12 10/12/2013

ACCENTURE: SAMPLE CLIENT LIST

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AGENDA

Introduction/Expectations Example consultant company Consulting: Nature, Trends, Careers Selected Methods (frameworks)

Research (some basics) Graphics (from data to chart)

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NATURE, TRENDS, CAREERS

Nature and purpose of consulting

Recent trends and current challenges

Staff and career paths in consulting

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NATURE AND PURPOSE OF CONSULTING

Nature and Purpose of Consulting Definition of Consulting“ Brief look into history Different types of consulting Consulting market overview Consultant: Profession description Consulting strategies Short overview over the consulting process Reasons for clients to hire external consultants Guidelines for the client - consultant relationship

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