安检服务作业标准手册

华润燃气客户服务管理体系 安检服务作业标准手册 （CSMS – BZ04/VER:1.0）

华润燃气控股有限公司

市场发展部 2012年11月

目录

一、目的 ............................................................................................................................................4 二、适用范围 ....................................................................................................................................4 三、权责 ............................................................................................................................................4 四、定义 ............................................................................................................................................4 五、参考文件 ....................................................................................................................................4 六、居民安检作业程序与要求 ........................................................................................................5 6.1 作业前工作准备 ........................................................................................................................5 6.2 作业标准步骤 ............................................................................................................................6 6.3 重点作业步骤的工作细节要求 ................................................................................................9 6.3.1入户检查的具体工作内容 .....................................................................................................9 6.3.2入户安检的详细步骤及项目 ...............................................................................................10 6.3.3异常情况的详细项目及处置 ...............................................................................................13 6.4 作业相关注意事项 ..................................................................................................................17 6.4.1工作流程 ...............................................................................................................................17 6.4.2室内常见安全隐患 ...............................................................................................................18 6.4.3安全隐患评级及分级标准 ...................................................................................................20 6.4.4其它工作项目 .......................................................................................................................21 6.4.5客户服务与沟通 ...................................................................................................................21 6.4.6安检准备工作 .......................................................................................................................22 6.4.7安检数据统计 .......................................................................................................................22 6.4.8工作审查 ...............................................................................................................................22 七、工商安检作业程序与要求 ......................................................................................................23 7.1 作业前工作准备 ......................................................................................................................23 7.2 作业标准步骤 ..........................................................................................................................24 7.3 重点作业步骤的工作细节要求 ..............................................................................................27 7.4 作业相关注意事项 ..................................................................................................................29 7.4.1安检准备工作 .........................................................................................................................29 7.4.2常见隐患 ...............................................................................................................................30 7.4.3异常情况 （偷盗气） .........................................................................................................30 7.4.4问题处理 ...............................................................................................................................30 7.4.5燃气表的检测 .......................................................................................................................30 7.4.6工作总结和审查 ...................................................................................................................30 八、附属表单 ..................................................................................................................................31 九、关联文件 ..................................................................................................................................31 附件一：政策及原则 ......................................................................................................................32 附件二：安检工作策划 ..................................................................................................................33 附件三：工作安排 ..........................................................................................................................34 附件四：管理回顾 ..........................................................................................................................35 附件五：入户安检工作流程图 ......................................................................................................36 附件六：客户安全检查单 ..............................................................................................................37 附件七：安检人员一般常用工具及配件 ......................................................................................39 附件八：安全检查通告 ................................................................................................................ …… 此处隐藏：5401字，全部文档内容请下载后查看。喜欢就下载吧 ……