Organization Behavior 15e Chapter 3 Testbank(5)

C) organizational commitment

D) positive affect E) satisficing

B) deviant

Synergy Inc. is a medium-sized logistics company. The

management is facing tough times as the workers are

dissatisfied and are engaging in a number of deviant workplace behaviors such as stealing and substance abuse during working hours. The management is considering various options to curb these counterproductive behaviors. What would be a better way to deal with such forms of workplace deviance?

A) The management should let employees realize their wrongdoing on their own.

B) The management should attack the source of the problem, i.e., the dissatisfaction. C) The management must introduce surveillance to ensure smooth flow of work. D) The management must suspend employees who engage in deviant workplace behaviors.

E) The management must restrict the activities that adversely affect productivity.

B) The management should attack the source of the problem, i.e., the dissatisfaction.

Why should managers be interested in their employees'

attitudes?

A) They result from behavior. B) They lead to self-concordance.

C) They give warnings of potential problems.

D) They result in emotional contagion. E) They result in cognitive dissonance.

C) They give warnings of potential problems.

The most important thing a manager can do to raise employee satisfaction is to focus on ________.

A) employee pay

B) benefits C) work hours

D) intrinsic parts of the job

E) employee productivity D) intrinsic parts of the job

A satisfied workforce does not guarantee successful

organizational performance. In order to improve organizational effectiveness, managers ________.

A) must use 360-degrees appraisal procedures

B) must provide classroom training C) must make jobs easier and targets achievable

D) must offer periodic salary increments

E) must try to improve employee attitudes E) must try to improve employee attitudes

T/F : Attitudes are favorable or unfavorable evaluative

statements about objects, people, or events. True

T/F: The three components of an attitude are cognition, affect, and behavior.

True

T/F: The intent to act in a certain way is the affective component of an attitude.

False

T/F: The affective component of attitude is the emotional, or feeling, segment of an attitude.

True

T/F: The cognitive component of an attitude describes an

intention to behave in a certain way toward someone or something.

False

T/F: According to Festinger, people seek consistency between their attitudes and their behaviors.

True

T/F: Cognitive dissonance explains the linkage between

attitudes and behavior. True

T/F: No individual can completely avoid dissonance.

True

T/F: Individuals will be more motivated to reduce dissonance when they believe the dissonance is due to something they

cannot control.

False

T/F: If there is an inconsistency between an individual's attitude on a specific issue and his/her behavior, there are only