客户道歉信英文(2)

those vacuum cleaners we sent to you were meant to be sent to european countries, but as the old worker was retired, the new one wasn’t so experienced. besides, the model number and the price of goods in march and july are so similar that the worker mistaken them.

i am awfully sorry for this and we promise you a replacement shipment. we will also give a 10% discount to compensate.

道歉信是人们经常使用的一种书信文体，用以表达自己的歉意，查字典范文大全特意为大家整理了关于道歉信范文的相关材料，希望对您的工作和生活有帮助。 letter of apology Ⅰ. sample study sample i

dear susan,

i’m very sorry that i was out when you came to see me

yesterday evening. i’m afraid i’d gone to the pub with some friends and didn’t get back until 12 o’clock. i wish i had known you were in luoyang as you could have come with us. it would have been a good introduction to the night life!anyway, i will call on you at 10 o’clock on saturday morning at your hotel. we can have the day together, if you have nothing else planned? i’ll show you some of the places of interest that you may not have seen.

please let me know if you will be available on saturday morning.

best wishes chen cheng sample ii dear mary,

i’m very sorry for not having replied to your july 6th letter sooner. when your letter arrived, i was in beijing. as my secretary couldn’t forward it to me, it has been lying on my desk until i got back.

thank you for all your news. it is good to know that your company has agreed to sign the contract to continue the

cooperation with us. and we surely will have a bigger success in the near future.

look forward to catching up and once again apologize for the delay.

sincerely, tom

英语道歉信范文及常用句式

道歉信是指因过失或疏忽做错了事，给别人带来了麻烦或损失，发觉后要立即写信给对方赔礼道歉时写的信件。道歉是一种礼貌，道歉信要写得坦率，诚恳。

道歉信通常包括三部分内容：1、表示歉意，道歉的原由；2、出现差错的原因，提出弥补措施；3、请求原谅。语言要诚挚，解释的理由要真实。好的道歉信不仅会取得对方的谅解，还会增进彼此的感情。

写作三步曲：

表示歉意→说明具体原因、提出补救办法→再次致歉，希望得到理解。 注意：

理由要尽量合理，违反生活常识将导致扣分；尽量提供一个合适的补救办法，使行文更加顺畅。范文解析：