客户道歉信英文

客户道歉信英文

【篇一：职场商务必备写作模板：英语致歉信怎么写？

via安格英语】

职场商务必备写作模板：英语致歉信怎么写？

在日常工作中难免会犯一些差错，学会正确的补救方法很重要。首先，我们要做的就是致歉。你会写英语致歉信吗？在致歉信中道歉更重要还是提出解决方案更重要？如何在致歉信中表达出自己的歉意让对方欣然接受呢？在本篇文章中，安格英语老师将以两则工作中常见的错误为例，教大家如何写好英语致歉信。

模拟场景一：因发票有误致歉(apologies for an incorrect invoice) dear mr. hunnicutt,

i am writing to apologize for the incorrect invoice you received from us. owing to a breakdown in communications, we did not credit you with a 10% discount, as agreed.

we shall send you the correct invoice as soon as possible and make sure that such a mistake will not occur again. please accept my apologies for any inconvenience we have caused. your sincerely, peter gibson

accounts manager **new words: invoice n.发票

breakdown n.故障 discount n.折扣

在以上的英语道歉信中首先作者针对出现的问题道歉，并解释了错误产生的原因。随后另起一段提供解决建议，最后礼貌结尾。安格英语老师提示，在写道歉信时，解决问题的目

的应该高于道歉本身。因此，在道歉信中给出解决方案是每一位上班族都要学会的一点。

下面，让我们再来看一则关于国际贸易中因货物质量不符的致歉信： dear mr. black,

we acknowledge that there are indeed some discrepancies between the shipping instructions and the actual shipment. therefore, there will be a shortage in your may shipment. we are very sorry for causing you so much trouble in your monthly reports. efforts are now being made to establish

procedures that will alleviate this situation. your cooperation and patience in these respects would be greatly appreciated. sincerely yours, oliver lee

assistant manager **new words:

acknowledge v.承认，告知已收到 discrepancy n.差异

shipping instruction 装运说明 shipment n.装运 procedure n.程序

alleviate v.减轻，缓和

看完这一则道歉信后，相信大多数人已经心里有数道歉信该如何写了，简单来说就是承认错误-提出方案-礼貌结尾的三部曲。下面，安格英语老师提供了一些在道歉时可以用上的句型：

i am very sorry for ….. ,but please believe me i had no intention of bothering you.

i am sorry that i did not check the goods before dispatch(派遣). i apologize for forgetting the appointment we had made. please forgive us for the delay.

i personally want to extend an apology to you for … i hope you will excuse/forgive me for ….

may i offer you my sincere apologies for …? please accept our sincere apologies for ….

更多职场商务必备写作模板可参考：安格英语学习网站 （http://bbe.engua.com?fromid=9）；

关于安格：安格英语（www.engua.com）是中国领先的企业英语沟通技能培训机构，公司致力于以高质量的学习内容和多样化的培训形式为企业客户提供专业的英语学习解决方案。安格英语现已为多家世界500强企业，包括三星电子、罗氏制药、捷豹路虎、迅达电梯等，提供了优质的培训服务。其中广受企业客户好评的课程包括：商务英语情景写作课程、商务英语社交强化课程、商务英语演讲课程等，联系我们400-006-7600。

【篇二：英文致歉信_范文】

道歉信 letter of apology

我们在工作或生活中，有时难免会犯一些错误，写封致歉信就显得很有必要。道歉信通常包括以下内容：表示歉意；道歉的原由；出现差错的原因；提出弥补措施；请求原谅。写道歉信的语言要诚挚，解释的理由要真实，不要显出丝毫的虚情假意。好的道歉信不仅会取得对方的谅解，还会增进彼此的感情。 写作三步走：

表示歉意-说明具体原因、提出补救办法-再次致歉、希望得到理解 tips:

在写作过程中，尽可能提供比较合理的理由。如果违反生活常识将导致扣分。

在解释完原因后，尽量提供一个合适的补救办法，使行文更加完满。 订阅收藏《考研英语写作范文100篇》系列文章 （1）directions:

you are invited to a dinner at a friends house, but you are not able to attend because of the preparation for a coming examination. write a letter to your friends to express your apology, explain your reason, and suggest a meeting at another time.

you should write about 100 words on answer sheet 2.

do not sign your own name at the end of the letter. use li ming instead.

do not write the address. 范文：

dear anne,

thank you for your invitation to dinner at your home tomorrow evening. unfortunately, it is much to my regret that i cannot join you and your family, because i will be fully occupied then for an important exam coming the day after tomorrow. i feel terribly sorry for missing the chance of such a happy get-together, and i hope that all of you enjoy a good time. is it

possible for you and me to have a private meeting afterward? if so, please dont hesitate to drop me a line about your preferable date. i do long for a pleasant chat with you. please allow me to say sorry again. regards, li ming 译文：

亲爱的安：

感谢你邀请我于明日晚上与你和你的家人共进午餐。可是，我非常遗憾地告诉你我无法赴约，因为我将忙于准备后天的一门重要考试。错过了这么一个欢乐的聚会我深感遗憾，我希望你们能度过一个愉快的时光。对了，在我考试后我们可以见一面么？如果可以的话请随

时给我打电话，我非常期待能和你愉快地聊天。 请允许我再一次致歉。 您真诚的， 李明

闪光词汇及词组： occupy: v. 占用，占

get-together: n. 聚会，联欢会 hesitate: v. 犹豫，踌躇

drop sb. a line: 给某人打一个电话 preferable: adj. 更好的，更可取的 long for sth: 渴望 万能句型：

thank you for your invitation to dinner at your home tomorrow evening. unfortunately, it is much to my regret that i cannot... i feel terribly sorry for missing the chance of...

is it possible for you and me to have a private meeting afterwards?

if so, please dont hesitate to drop me a call about your preferable date.

please allow me to say sorry again. （2）directions:

you failed to finish an important task assigned by your professor because of a severe illness. write a letter to y …… 此处隐藏：4171字，全部文档内容请下载后查看。喜欢就下载吧 ……