论文参考-酒店管理系统的设计与实现

摘 要

酒店行业随着现在中国经济的不断发展日趋激烈。竞争也不断增加。为了解决此情况，酒店必须不断完善自身管理的手段和方法，提高自身的服务水平，只有这样才能得到健康稳定的发展。因此需要一套相对完善的酒店管理系统来实现。市场经济的不断成熟和技术的不断进步，也迫使各类企业从“以产品为中心”的经营理念逐渐转移到“以客户为中心”的服务模式上来。

整个系统从符合操作简便、界面友好、灵活、实用、安全的要求出发。主要实现酒店管理系统的各个功能模块，系统主要分为了前台管理和后台管理[1]。其中前台管理主要针对酒店所有的工作人员，包括入住登记模块、结账模块、预定模块、客户管理模块和业务统计模块等。后台管理主要针对的是超级管理员，包括客房类型设置模块、客户设置模块、操作员设置模块等。

与目前市面上的酒店管理系统相比，本设计更注重的是酒店的管理系统。本系统的UI界面更加友好,效率会更加提高，更快的办理入住手续，减少不必要的流程。将酒店管理中的数据提取分析，将其中有价值的客户信息提取出来，利用可视化技术将分析结果实时反映在系统业务流程中，直接为管理层提供决策支持，真正实现“以客户为中心”。

本文研究了酒店管理系统，并阐述了如何实现各功能模块。本设计的优势是设计集中体现“以客户为中心”的服务模型，帮助酒店增加客户价值、改善客户关系、提高客户满意度，以此来增强酒店的核心竞争力，使酒店在竞争中取得优势[2]。

关键词 酒店管理系统 客户中心 设计过程

I

Abstract

The hotel industry now with the continuous development of China's economy has become increasingly fierce.Competition is increasing.In order to solve this situation, the hotel must improve their own management means and methods, improve their service level, only then can obtain the healthy and stable development.So you need a set of relatively perfect hotel management system to achieve.Market economy matures and technological advances, and force of all kinds enterprise from \products as the center\the management idea gradually transferred to \

The whole system from conforms to the simple operation, friendly interface, flexible, practical, safety requirements.Each function module mainly realizes the hotel management system, system is mainly divided into the foreground and background management [1].Including front desk management mainly aimed at the hotel all the staff, including check-in registration module, check module, the module, customer management and business statistics module, etc.Background management mainly aims at is the super administrator, including guest room type module, customer setting module, operators setting module, etc.

And currently on the market compared with style hotel management system, this design is paid more attention to the hotel management system, more focus on the management system of each function module design.The UI interface of this system is more friendly, efficiency will be improved more and faster check-in procedures, reduce unnecessary process.Data extraction and analysis, from the hotel management will be one of the valuable customer information extracted, using visualization technology to analyze the results reflected in the real-time system business process, direct to provide decision support for management, truly achieve \as the center\

In this paper, we study the hotel management system, and expounds how to realize each function module.This design has the advantage of concentrated reflection of \the customer as the center\service model, to help the hotel to increase customer value, improve customer relationship and improve customer satisfaction, in order to enhance the core competitiveness of the hotel, a competitive edge in hotel in [2].

Key words Hotel Management System Customer Center Design Process

II

目 录

摘 要 ...............................................................................................................................I Abstract ......................................................................................................................... II 第1章 绪论 .................................................................................................................. 1

1.1 研究的背景及意义 .......................................................................................... 1 1.2 研究的现状及存在的问题 .............................................................................. 2 1.3 研究目标及内容 .............................................................................................. 3 1.4 研究成果 .......................................................................................................... 4 1.5 论文的组织结构 .............................................................................................. 4 第2章 需求分析 .......................................................................................................... 5

2.1 系统总体需求描述 .......................................................................................... 5 2.2 系统功能性需求 .............................................................................................. 6

2.2.1 客房类型设置模块的需求分析 ............................................................ 6 2.2.2 客房设置模块的需求分析 .................................................................... 7 2.2.4 入住登记模块的需求分析 .................................................................... 8 2.2.5 结账模块的需求分析 .......................................................................... 10 2.2.6 预定模块的需求分析 .......................................................................... 11 2.2.7 客户管理模块的需求分析 .................................................................. 12 2.3 非功能性需求分析 ........................................................................................ 13 2.4 小结 ................................................................................................................ 14 第3章 系统的总体设计 ................................................................................... …… 此处隐藏：7890字，全部文档内容请下载后查看。喜欢就下载吧 ……