如何引导买家给好评

感谢买家，教会买家留好评

四步曲引导买家留好评

感谢买家，教会买家留好评

当买家收到完好且使用正常的货物后，可能由于种种原因忽略给卖家做出好评及―卖家服务评级 / DSR‖ 评分，抑或由于对评分标准理解有偏差从而给出不理想的DSR分数。为了尽量避免上述情形的发生，eBay外贸大学特别为您准备了感恩节礼物—— 一份提醒买家为您留评价的经验秘籍，也希望您能在这个特殊的日子里感恩您的买家。为他们送上温暖的同时，收获好评，赢得买家的再次光顾。

教会买家留好评四步走

1. 主动给买家留好评

一旦收到买家的付款，即可为你的买家留下好评，感谢买家及时付款的同时，也给买家做出留评价的示范，所有买家都会

对这种服务感到欣喜。

2. 发货时在包裹里附上感谢卡或者感谢信

来自大洋彼岸的问候哪怕只言片语都能让整个冬天倍感温暖，趁着感恩节在包裹里附上感谢卡或者感谢信，感谢买家选择

您的物品，为您事业的发展添砖加瓦，也别忘记提醒买家给您留下好评。

如图所示：eBay感谢卡

3. 发送邮件，提醒买家留好评

由于跨国交易所需时间较长，买家可能在购买你商品后又购买了其他商品。这样当买家想为您留下评价时，很可能无法在

第一页找到您的交易记录。这就需要卖家主动发邮件提醒买家为您的交易进行评价。 ● 当买家已经收到物品的2-3天后，趁热打铁提醒买家给您做出评价，告诉买家留下评价对您的事业发展有着极大的推动作

用。以下邮件内容模板也在Selling Manage / Selling Manage Pro 中适用。

Dear___________，

Thank you for purchasing_____________.

We realized you have received the item, if you have start using it, it’ll be great if you could give us some

comments and feedback. If anything unusual happens or you have some doubt, please feel free to contact

us, we will do our best to solve it.

On the other hand, will you please take a minute to leave us a positive feedback with an overall 5 Detailed Selling

Rating (DSR), which means a lot in our future eBay undertakings, your recognition is our motivation in developing

our business to serve you even better.

We look forward for your comment and feedback.

Best Regards,

Seller name or seller ID

● 在买家收到货物后7-10天，再次提醒买家给您留评价，逾期将失去评价的权利。告诉买家您需要他/她的肯定。

Dear____________,

You have purchased ____________from us on the date of _____________., We appreciate for that and hope

you are satisfied with our product as well as our service. As your recognition is our

power to move forward,

According to eBay rules, from the day you bid, both parts could leave feedback within 60 days. And we have left

positive feedback for you already. But we are still looking forward to your voice, and it will be hard for you to find

the leave feedback link after 30 days, up to date have only several days left.

Your positive feedback is critical for us – a new but studious team on eBay, your great comments will lead us

to get more potential customers, and make us more confident to develop business and serve you better.

If you are satisfied with our service and products, you could leave us positive feedback and 5 stars of DSR by

linking ___________________. It only takes you one minute.

If you have any problem, please don’t hesitate to reply to us, we will try our best to make you satisfied.

Thank you again. And hope you enjoy dealing with us.

Best Regards,

Seller name or seller ID

4. 在适当的场合告诉买家信用评价对您的意义，以及您为此付出的努力

卖家可以在 物品描述页面，或者提醒买家留评价的邮件中加上一段提示性的文字，告诉买家您每天为他的包裹所付出的

努力，让他知道您是个负责任的好卖家，之后主动地指导买家如何留评价，让您的服务更加贴心。

内容模板：

Thank you for choosing our products. For your parcel, we always need 15-20 minutes to pack though we are

professional enough, because we should double confirm your address and then fill in 4 copies of customs

application forms. After the parcel is sent, we need to track it almost every day. Though

busy all day along, we feel

happy to make you content for our responsible service.

If you are satisfied with my goods and service, please give me 5 stars to encourage me to do better and better. And

below 5 stars shows a bad standing for me, in that case please feel free to contact me to solve it.

Thank you very much again.

The illustration shows how to leave me the feedback, please follow, thx

最后，您可以设置―Selling Manger Pro‖的―邮件自动触发功能‖，将上述模板和相应的操作设置好后可向买家自动寄送相应邮件，大大简化您的工作时间，提高您的服务质量。