酒店宾客服务指南(英文版0

Guest Service Guide

Dear guest：

Warmly welcome you to stay at the Minghu hotel, to cause you at hotel lodging period is more comfortable, happily, this service guide for you will introduce that basically the hotel the facility and serves. If has any question and the request, please momentarily with hotel onstage 89999, 89222 contacting. Thanks your presence once more, wish your have a pleasant trip!

1、Dining service: the first floor hall in hotel is equipped with the buffet, the second floors is equipped with the Chinese meal to reserve a room. The business hour is: Breakfast 07:00 - 08:30 Lunch 12:00 - 13:00 Supper 18:00 - 19:00

2、Onstage reception desk: the onstage reception desk 24 hours accepts: The guest room handles moves, the conference room predetermined, left luggage, to come the electricity or the writing message, the long-distance outwire clear, the telephone awakens the service, and provides inquires, subscribes the flower, to rent a car and so on services.

3、The onstage receives the silver place: the onstage receives the silver place 24 hours to provide returns a house golden, the account inquiry services and so on pays up, pays to continue.

4、The guest room building sticks: when your excellency returns a house, please return building card the onstage to receive the silver place, if building card loses please immediately do inform the onstage reception to impose ensures the security, and the building card lose each one to take CNY 50.

5、Business center: Provides the Chinese and English typing, the photocopying, services and so on chart article facsimile.

6、Drink and snack: the hotel onstage great hall refrigerator has a part of drink and the packing snack, the cigarette sale, your excellency like must purchase, please send a telegram to the onstage relation.

7、Please do not disturb: like your excellency hopes to rest peacefully, please hang “please do not disturb”, in order to avoid our service personnels disturb your rest.

8、Room clean reorganization: when your excellency needs to reorganize the room cleanly, after please hang the door “please is the cleaning” or do relate directly with the onstage.

9、Broadband access: the hotel has provided the free wide band connection for each guest room, please use by oneself.

10、Put out a gnat machine: In order to make you quiet and peaceful to fallen asleep, the bedstand has an electricity to put out a gnat machine, please use by oneself.

11、Television channel: The hotel provided the multi-wrap television program channel for you, the details do have please referred to the television channel guide.

12、Central air conditioning: The hotel has provided the independent air conditioning changes in temperature selection switch for each guest room, you may according to need in the surge chamber the temperature.

13、Washes clothes the service: provides the clothing wash and irons burns the service, your excellency like must wash, iron irons clothes please does load clothes washes in the pocket and fills in washes clothes the list.

14、Adds the bed service: your excellency like must add the bed please to relate with the onstage, charging criterion according to hotel stipulation.

15、Returning a house time: the returning a house time for at exactly 12:00 pm, the overtime(anti over 18:00 points) applies to close half day house rent, pm 18:00 points behind apply to close whole day house rent. If continued please in 12:00 pm before receive the silver place payment to the onstage to continue the gold.