RSLogix 5000 V20 software prompts Log On to FactoryTalk when

RSLogix 5000 V20 software prompts Log On to FactoryTalk when started

Question

Why would RSLogix 5000 V20 software prompt with a FactoryTalk Security login wh

en started, even though no security was configured?

AnswerRSLogix 5000 v20.00 software enables FactoryTalk Security by default. When launching RSLogix 5000 software, the “Log On to FactoryTalk” dialog box may be displayed. This dialog box may be seen when you do not have Administrator privileges on the personal computer and the current user does not exist in the FactoryTalk directory. If this dialog box is cancelled, the RSLogix 5000 software will not be launched. When the dialog box is displayed, entering the credentials for a user that exists in the FactoryTalk Directory will allow RSLogix 5000 software to be launched. Administrator accounts are included in the FactoryTalk Directory by default. (x124955)

To avoid seeing this dialog box, you can add the current user or user group to the FactoryTalk directory. Follow these steps to add a user or user group to the FactoryTalk directory:

1. Go to Start--> Programs--> Rockwell Software--> FactoryTalk Administration Console.

2. Select the Network directory when prompted. (You may need to provide credentials for

a user with Administrator privileges in order to continue.)

3. To allow access for a particular user, navigate to “Network\System\Users and Groups\U

sers”, right-click the Users folder, and choose “New-->Windows Linked User”. Note: If you see a prompt "Unable to log on user xx from computer XX", you may need to create the network directory first using the FactoryTalk directory wizard

4. Click Add and provide the domain\logon name for the desired user. (You can click Che

ck Names to verify that the name was found.)

5. To allow access for all authenticated users, right-click on Network\System\Users and

Groups\User Groups and choose “New-->Windows Linked User Group”.

6. Click Add.

7. Type the name of the user group “authenticated users”.

8. Click OK.

The “Log On to FactoryTalk” dialog box may also be displayed when using Remote Desktop to connect to the personal computer that is running RSLogix 5000 software. This is due to FactoryTalk Security not recognizing the computer name. To enable access through Remote Desktop for a specific computer, you should add t

he name of the computer that is initiating the Remote Desktop connection to the “Network\System\Computers and Groups\Computers” folder in the FactoryTalk Administration Console. To allow remote computers to connect using the name of the host computer, open the FactoryTalk Administration Console and log in to the Network directory using your domain credentials. Then navigate to “Network\System\Policies\Security Policy”. In the “Computer Policy Settings” section, set “Identify terminal server clients using the name of” to “Server Computer”. To allow all computers to connect, set the value of “Require computer accounts for all client machines”

to disabled.

Additional Notes

1. If “Use single sign-on” is set to “disable” in FactoryTalk software, then the “L

og On to FactoryTalk” dialog box will be displayed each time RSLogix 5000 software is launched and proper user credentials must be entered in order to continue. (By default, “Use single sign-on” is set to “enable”.)

2. An initial FactoryTalk lockout can happen if the Microsoft Windows Login is:

USERNAME = 'Administrator' or other Admin account

PASSWORD = 'blank' meaning one does not exist

To correct this issue, assign a password to the local administrator's account. Now, with a password, users should be able to successfully run the FactoryTalk Directory Configuration puter Name Changed

The Log On dialog may also be seen if the computer name has been changed. The s

olution in this case is to run the "FactoryTalk Directory Configuration Wizard" to get the FactoryTalk Security to recognize the Windows Users accounts again:

1. From the local computer, click Start --> Programs --> Rockwell Software --> FactoryT

alk Tools --> FactoryTalk Directory Configuration Wizard

2. Select "network", and give a Windows Admin User credentials

3. After this the RSLogix 5000 v20.00 software should start without a prompt.

In some cases even after going through FactoryTalk Directory Configuration Wizard the “Log On to FactoryTalk” window still shows up and it does not allow to login even when using computer admin username and password. To resolve it:

1. Login to FactoryTalk Administration Console

2. Go to System -> Computers and Groups

3. Right click on Computers

4. Go to New Computer..

5. Add new computer name and click OK

Remove FactoryTalk Service Platform

There maybe certain configurations where the installed Rockwell Software packages do not require the FactoryTalk Service Platform as a prerequisite.

For example, if only RSLogix 5000 and RSLinx Classic software installed and FactoryTalk security isn't required, the user can remove the FactoryTalk Service Platform from the Windows Add/Remove Programs list. Afterwards the ability to configure security in RSLogix 5000 is disabled. Similar to RSLogix 5000 V19 and prior when security is not enabled.

You cannot secure a project You cannot access a secured project

Temporary workaround - Install patch to FactoryTalk Service Platform 2.50.00 There are certain configurations where installation of patch to FactoryTalk Service Platform 2.50.00 solve problems. Patch files are available in Answer ID 492403.