Email_communication_电子邮件商务沟通技巧(英文版本)

怎么利用电子邮件去跟伙伴沟通

Communication skillsEmailing

怎么利用电子邮件去跟伙伴沟通

Structure Characteristics of Emails When to Use What General Rules British or American? Addressing People Signing off Abbreviations and Emoticons

怎么利用电子邮件去跟伙伴沟通

Characteristics of Emails Written Semi-formal communication Neither explicitly direct, nor indirect May be quick to write, slow to get answered Easily trackable Easily missusable

怎么利用电子邮件去跟伙伴沟通

When to Use What Is the recipient your colleague? How well do you know him/her? Have you met him/her personally? How frequent is your communication? What is the purpose of writing? Is he/she of the same age, culture, position, gender as you? What is his/her style of communication?

怎么利用电子邮件去跟伙伴沟通

General Rules – Before You StartDOs: Check your signature block Think of text formatting - rules are almost the same as for written documentation

DONTs: Don't reply to spam – or at least don’t use “Reply To All” Don’t send sensitive (personal or confidential) information via email Do not write in CAPITALS

怎么利用电子邮件去跟伙伴沟通

General rules – When Writing the EmailDOs: Use active instead of passive 'We will process your order today‘ 'Your order will be processed today‘

Be accurate, brief and polite Use a meaningful subject Answer all questions Take your time Read your emails carefully and use spell checker before sending

Remember your email is likely to be passed around Keep you email short, structured and readable Sentences (max 20 words) Lines (max 60- 80 characters) Paragraphs (max 8-10 lines

怎么利用电子邮件去跟伙伴沟通

General Rules – After Sending OffDOs: Watch the follow up Keep the emails structured

DONTs: Do not ask to recall a message

怎么利用电子邮件去跟伙伴沟通

Exercise I have some bad news. Your report isn’t ready yet. We’ll send it to you by 5pm.

Can you send us something about the services your company offers?

怎么利用电子邮件去跟伙伴沟通

British or American? It really doesn’t matter. Just be consistent in you spelling. Simply use corresponding spell checker before sending your emails.

怎么利用电子邮件去跟伙伴沟通

Addressing People Dear Mr XY / Dear Ms XY Dear YX - Use either the first name or the second name but NOT both. Dear Sir/Madam - in case you don’t know the name Dear All, Dear Partners – use capitalization

怎么利用电子邮件去跟伙伴沟通

Signing Off Formal Yours sincerely… Sincerely…

Informal Regards, Best Regards, Thanks a lot,

怎么利用电子邮件去跟伙伴沟通

Abbreviations and Emoticons Use it sporadically. Make sure that recipient knows the exact meaning. FYI, btw, ASAP, pls, rgds, re, COB, EOD, TBD, TBC, FAQ… etc… :) ;) :/ :( :’( :o :P :x

怎么利用电子邮件去跟伙伴沟通

Dear Colleagues , Thank you for your time and attention !Have a good day, Yours