英语服务类职业模块unit 1

Unit 1Workplace Manners

ContentsUnit Goals Lead-in Listening & Speaking Reading & Writing Language in Use Unit Task Extended Activities Fun Time英语(服务类)(职业模块)

UNIT 1 Workplace Manners

Unit Goals

UNIT 1 Workplace Manners

Learners should be able to

◆ understand customer requests◆ talk about how to satisfy passenger needs ◆ read about proper workplace manners ◆ write about office manners

英语(服务类)(职业模块)

Lead-inDo you know their workplace? Match.restaurant shop hospital plane office hotel

UNIT 1 Workplace Manners

A hotel receptionist works in a hotel ______.

Flight A store cashier attendants work works in a plane shop on a ______. _____.

Waiters and waitresses work restaurant in a _________.

英语(服务类)(职业模块)

Lead-inDo you know their workplace? Match.restaurant shop hospital plane office hotel

UNIT 1 Workplace Manners

A nurse works in a hospital __________.

An office clerk works in an office __________.

Chefs work in a restaurant __________.

A salesgirl works in a shop __________.

英语(服务类)(职业模块)

Listening & Speaking

UNIT 1 Workplace Manners

Part I Part II Words and Expressions

英语(服务类)(职业模块)

Part I

UNIT 1 Workplace Manners

Listening 1 Dialogue 1 Role Play

英语(服务类)(职业模块)

Listening 1Listen and number the pictures.

UNIT 1 Workplace Manners

A

B

C

D

(

3 )

(

1

)

(

4

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(

2

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script英语(服务类)(职业模块)

Dialogue 1What Can I Do for You?(A salesgirl is serving a customer in a shop politely.) Salesgirl:

UNIT 1 Workplace Manners

Good morning, madam. What can I do for you?

Customer: Yes, I’m looking for a dress in size 36.Salesgirl: How about this blue one?

Customer: The color is nice, but I prefer silver.

Salesgirl:

Sorry, madam, we don’t have the right size in silver. But if you leave your phone number, I’ll get in touch with you.(The salesgirl takes a pen to write.)

Customer: OK. Thank you for your help. Salesgirl: You are welcome.英语(服务类)(职业模块)

Role Play

UNIT 1 Workplace Manners

Practice the dialogue by using the pictures below and see if you can say more.

英语(服务类)(职业模块)

Part II

UNIT 1 Workplace Manners

Listening 2 Dialogue 2 Role Play

英语(服务类)(职业模块)

Listening 2Tick what the passenger needs.1 2 3

UNIT 1 Workplace Manners

□coffee □water

□magazine □newspaper

□pillow □medicine

□Cola

□headphones

□blanket

script英语(服务类)(职业模块)

Dialogue 2May I Have a Cup of Coffee, Please?

UNIT 1 Workplace Manners

(A flight attendant is serving a passenger.)Flight attendant: May I help you, sir? Passenger: I’d like something to drink.

Flight attendant: Certainly. We have tea, coffee, fruit juice, Cola and water.Passenger: I’d like to have a cup of coffee. Flight attendant: Yes, sir.

I’ll bring it for you. Passenger: By the way, can I have a pillow and a blanket? Flight attendant: Of course. Passenger: Thanks.英语(服务类)(职业模块)

Role Play

UNIT 1 Workplace Manners

Practice the dialogue by using the pictures below and see if you can say more.

sick, medicine A: Can I help you, Madam? B: I feel a little ______. Can I have some ______? A: Yes, sir. Here you are. B: Thanks.英语(服务类)(职业模块)

thirsty, tea

Words and ExpressionsW o r d s a n d E x p r e s s i o n s 1

UNIT 1 Workplace Manners

welcomeaboard chef customer politely dress 女服 size

/5welkEm/ v./E5bC:d//5Fef/

欢迎上飞机 (船或车)n. 厨师

adv.

/5kQstEmE/ /pE5laItlI/ /dres/ /saIz/

n. adv. n.

顾客 礼貌地 服装；连衣裙； 尺码

n.

prefer 欢

/prI5f :/

v.

更喜

英语(服务类)(职业模块)

Words and ExpressionsW o r d s a n d E x p r e s s i o n s 2

UNIT 1 Workplace Manners

silver touch pillow medicine

/5sIlvE/ /tQtF/ /5pIlEu/ /5medIsn/ n.

n. n. n. 药

银色 接触 枕头

headphonesblanket moment passenger

/5hedfEunz//5blANkIt/ /5mEumEnt/ /5pAsIndVE/

n.n. n. n.

耳机毯子 片刻 乘客

英语(服务类)(职业模块)