中山喜来登酒店服务质量调查问卷

中山喜来登酒店服务质量调查问卷

您好！酒店服务质量关乎每个酒店消费者的切身利益，其服务质量对酒店形象、经济效益、管理水平有重要关系。为了了解中山喜来登酒店服务质量现状特做此调查，此问卷用于学习研讨之用请放心填写。

1.您是中山喜来登酒店的。（ ）

A员工 B顾客 C实习生

2.您觉得中山喜来登酒店的服务水平怎么样。（ ）

A一般 B良好 C较差

3.您觉得中山喜来登酒店的服务质量属于几星级标准。（ ）

A三星级 B四星级 C五星级 D准五星级

4.您在酒店接触到/觉得酒店哪些服务问题较多。（ ）

A客房服务 B餐饮服务 C接待服务 D其他个性服务

5.您对西餐厅整体服务水平。（ ）

A非常满意 B满意 C一般 D不满意

6.您对西餐厅的菜品味道。（ ）

A非常满意 B满意 C一般 D不满意

7.您对西餐厅整体外观设计。（ ）

A非常满意 B满意 C一般 D不满意

8.您对服务人员的穿着打扮。（ ）

A非常满意 B满意 C一般 D不满意

9.您对西餐厅灯光、摆设、装潢。（ ）

A非常满意 B满意 C一般 D不满意

10.您对服务员及添补茶水、收拾桌子、撤空盘子的服务。（ ） A非常满意 B满意 C一般 D不满意

11.您对服务员回应您所需要的服务。（ ）

A非常满意 B满意 C一般 D不满意

12.您对服务员的专业素养（餐厅知识、礼仪）。（ ）

A非常满意 B满意 C一般 D不满意

13.您对服务员对察觉不同顾客潜在所需要的服务。（ ）

A非常满意 B满意 C一般 D不满意

14.您觉得产生这些问题有哪些原因。（ ）

A基础设施设备等客观条件的限制。

B员工服务意识差怠工误工。

C酒店培训的缺失。

D酒店内部领导管理方式不当。

E酒店招聘失策。

F与客流量较多有一定关系

15.

THE QUESTIONNAIRE FOR ZHONG SHAN SHERATON

HOTEL SERVICE QUALITY

1.What are you doing at Sheraton Zhongshan hotel?( )

A Staff B Customer C Intern

2.What do you think the Sheraton Zhongshan hotel service level?( )

A ordinary B well C range

3.What do you think of Sheraton Zhongshan belongs to a few star hotel service quality standard?( )

A Three stars level B Four stars level

C Five stars level D Quasi five-star level

4.You in touch/feel hotel which is more service problems?( )

A Room service B Food and beverage service

C Hospitality services D Other personality service

5.Are you satisfied with the restaurant service level?( )

A Great satisfaction B Satisfaction

C Ordinary D Dissatisfied

6.Do you satisfied with the dishes taste restaurant？( )

A Great satisfaction B Satisfaction

C Ordinary D Dissatisfied

7.To the whole western restaurant design you satisfied?( )

A Great satisfaction B Satisfaction

C Ordinary D Dissatisfied

8.Do you satisfied with the service personnel of the dress?( )

A Great satisfaction B Satisfaction

C Ordinary D Dissatisfied

9.Do you satisfied with the restaurant lighting, decoration, decoration?( )

A Great satisfaction B Satisfaction

C Ordinary D Dissatisfied

10.You to the attendant and replenish water, clear the table, from empty plate service satisfaction?( )

A Great satisfaction B Satisfaction

C Ordinary D Dissatisfied

11.You satisfied with the service attendant response to what you need?( )

A Great satisfaction B Satisfaction

C Ordinary D Dissatisfied

12.You to the attendant professional content knowledge, etiquette (restaurant)?( )

A Great satisfaction B Satisfaction

C Ordinary D Dissatisfied

13.You to the attendant satisfied with the services needed to detect different potential customers?( )

A Great satisfaction B Satisfaction

C Ordinary D Dissatisfied

14.What are the reasons do you think of these problems?( )

A Great satisfaction B Satisfaction

C Ordinary D Dissatisfied

15.You still have any questions on the western restaurants which services?