Session 13 Housekeeping Regular Services in Guest Rooms

objectives1. Learn the specialized terms and expressions 2. Introduce the Housekeeping Department 3. List the duties of room attendants and qualities of the staff 4. The ways to clean guests rooms. 5. The skills to arrange extra beds for the guests. 6. Have ability to communicate with guests by related sentence pattern about regular service in guest rooms skillfully.

Introduction:

Housekeeping

The housekeeping department is one of the busiest and the most important components in a hotel, which mainly deals with the room-related affairs, and provides room-related services to the guests. It is the backbone of a hotel. In a sense, it is possible to say that a clean and attractive guest room is the product that the hotel sells. Without clean rooms for its guests, a hotel would have to close.

Questions? What services do they do at the Housekeeping Department?

What staff are working in the Housekeeping Department?

Organization structure of housekeeping depts客房部经理副经理文秘

公共区域 P.A.P.A.领班

楼层主管

布件房主管

客房服务中心主管

洗衣房主管洗衣房领班

楼层领班

布件房领班

PA清扫员

洗手间服务员

庭院园艺工

地毯清洁工员

房间服务员

楼层杂工

棉织品服务员

制服服务员

缝衣工

客房服务中心值班员

客衣服务员

干洗湿洗工

烫洗工

The Staff in the Housekeeping Department Housekeeping Manager(客房部经理) Assistant Housekeeping Manager (客房部副经理) Secretary(秘书) PA Supervisor(PA主管) Floor Supervisor(楼层主管) Linen room Supervisor['l n n](布件房主管) Room Service Center Supervisor(客房服务中心主管) Laundry Service Supervisor(洗衣房主管) PA Captain(PA领班) Floor Captain(楼层领班) Linen room Captain(布件房领班) Laundry Service Captain(洗衣房领班)

The Staff in the Housekeeping Department PA Cleaner(公共区域清洁员) Toilet Cleaner(洗手间服务员) Courtyard Gardener(庭院园艺员) Carpet Cleaner(地毯清洁员) Room maid/ Room attendant/ Chambermaid(房间服务员) Houseboy/ Floor boy(楼层勤杂工) Cotton fabrics Attendant(棉织品服务员) Uniform Attendant(制服服务员) Sewing Worker(缝衣工) Room Service Center Watchman(客房服务中心值班员) Guest Clothing Attendant(客衣服务员) Dry - Wet Cleaning Attendant(干洗湿洗工) Laundry Attendant(烫洗工)

Vocabulary of HousekeepingDo you know the following facilities in a guest room?

air conditioning

dressing table

stools

towel

hotel disposable

Get to know the tools used for cleaning the room

trolley

mops and detergents[d 't d nt]洗涤剂,清洁剂

sheets and mattress床单和床垫

do

orframe门框

rubber/glove手套

curtain窗帘

Outlet电源插座

国外使用的电源插座和中国大陆的是不一样的，其插孔形状以及电压、电流负荷也不同。因此，很有可能他们需要向酒店借用对应的插座，才能使用。在为客人提供电源插座的时候要注意问清楚电压是多少伏特(Volt)、电频是多少赫兹(Hz)。

Useful Vocabulary used in Guest RoomCurtain窗帘 Clothes—hanger衣架 Pillow枕头 Pillow case枕袋 Quilt被子 Blanket毛毯 Extra bed加床 Hard mattress硬床垫 Soft mattress软床垫 Laundry list洗衣单 Laundry bag洗衣袋 Sewing kit针线包 Towel毛巾 Shampoo洗发水 Conditioner护发素 Toothbrush牙刷 Toothpaste牙膏 Soap香皂 Tissues面巾纸 Toilet paper卫生纸 Comb梳子 Bath tub浴缸 Bath towel浴巾 Face towel小方巾 Bath mat地巾 Shower cap浴帽 Bath robe浴袍 Hairdryer吹风机 Tap水龙头 Coffee table茶几 Bed-head床头 Electric kettle电热水壶 Chips薯片 Slippers拖鞋 Folder文具盒 Writing paper信纸 Envelope信封 Wardrobe衣柜 Drawer抽屉 Vanity/dressing table梳妆台 Bed cover床罩 Sheet床单

Luggage行李 Do not disturb请勿打扰 Light bulb电灯泡 Breakfast card早餐卡 Ashtray烟灰缸 Matches火柴 Tea茶 Coffee咖啡 Shoes board鞋拔子 Iron熨斗 Ironing board熨衣板 Floor lamp落地灯 Table light台灯 Adapter插头 Extension code接线板 Transformer变压器 Chair椅子 Trolley工作车 Mineral water矿泉水 Door knob门把手 Nuts果仁

Switch board控制板 Safety box保险箱 Bedside table床头柜 Door bell门铃 Living room客厅 King size bed双人床 TV remote control电视遥控器 Rubbish bin垃圾桶 Flash light手电筒 Key hole取电器 Wall lamp壁灯 Bed room卧室 Twin beds单人床 Imperial guide京城御鉴 Data line数据线 Peep hole门镜猫眼 Lamp shade灯杆 Quilt cover被罩 No smoking card请勿吸烟卡 Bed skirting床裙 Fax form传真纸

Scissors剪刀 Shoe basket鞋筐 Door stopper门堵 Ceiling天花板 Toilet bowl马桶 Alarm clock闹钟 Wall picture挂画 Ball pen圆珠笔 Shoe shine mitt/paper擦鞋布 Razor/shaver剃须刀 Candy bottle糖果盅 Safety chain安全链 Bathroom scale体重秤 Tray托盘 Telephone电话 Mini bar小酒吧 Cotton ball棉球 Shower head喷头 Tissue paper box面布纸盒 Note pad变迁 Carpet便签 Cup茶杯 Mug口杯 Mirror镜子

Door handle门把手 Sanitary bag卫生袋 Air-conditioner空调 Refrigerator冰箱 Plant植物 Rubber mat防滑垫 Hook挂衣钩 Vase花瓶 Shower cap浴帽 Shower curtains浴帘 Wash Basin面盆 Bed pad白拍 Bed head board床头板 Shopping bag购物袋 Sheer curtain纱帘 Key insert取电器 Lock门锁 Sill窗台 Pot冷水壶 Soap dish皂碟 Clothes brush衣刷 Towel rail毛巾架 Wall paper墙纸 Arm chair扶手椅