洲际酒店集团前厅部-服务中心标准运营程序(15)

Task – Assisting Guests with Outside Calls Page 44 of 66

问题摘要：

1. Where should the list not be placed and why? 分机号码表不应放置在哪？为什么？ 2. Who helps us keep the list current?

谁帮助我们保持号码表的最新状态？ 3. Who else can help keep the list current?

谁还可以帮助我们保持号码表的最新状态？

4. How do you distribute the telephone extension list? Is there anywhere else it should be posted (other than given to DHs?)

你应该怎样分发电话分机号码表？任何其他地方都应该被告知吗？ 5. How do I know when a manager’s mobile phone number changes? 当经理的手机号码更换时，我如何知道？

Now ask the Trainee to practice the whole task from start to end to test competency. 现在开始对员工进行该题目的整体练习并测试员工的接受能力。

Task – Assisting Guests with Outside Calls Page 45 of 66