组织行为学英文版(第13版)ch03

清华MBA核心课程英文版组织行为学(第13版)

3-1Copyright © 2015 Pearson Education, Inc.

清华MBA核心课程英文版组织行为学(第13版)

Chapter 3: Attitudes and Job Satisfaction

3-2Copyright © 2015 Pearson Education, Inc.

清华MBA核心课程英文版组织行为学(第13版)

Learning ObjectivesAfter studying this chapter, you should be able to: Contrast the three components of an attitude. Summarize the relationship between attitudes and behavior. Compare and contrast the major job attitudes. Define job satisfaction and show how we can measure it. Summarize the main causes of job satisfaction. Identify four employee responses to dissatisfaction.Copyright © 2015 Pearson Education, Inc.

3-3

清华MBA核心课程英文版组织行为学(第13版)

LO 1

Contrast the Three Components of an Attitude

Attitudes are evaluative statements – either favorable or unfavorable – about objects, people, or events. They reflect how we feel about something.

3-4Copyright © 2015 Pearson Education, Inc.

清华MBA核心课程英文版组织行为学(第13版)

LO 1

Contrast the Three Components of an Attitude

3-5Copyright © 2015 Pearson Education, Inc.

清华MBA核心课程英文版组织行为学(第13版)

LO 2

Summarize the Relationship Between Attitudes and Behavior

Early research: the attitudes that people hold determine what they do. Festinger proposed that cases of attitude following behavior illustrate the effects of cognitive dissonance. Cognitive dissonance is any incompatibility an inpidual might perceive between two or more attitudes or between behavior and attitudes. Research has generally concluded that people seek consistency among their attitudes and between their attitudes and their behavior.Copyright © 2015 Pearson Education, Inc.

3-6

清华MBA核心课程英文版组织行为学(第13版)

LO 2

Summarize the Relationship Between Attitudes and Behavior Moderating Variables:Attitude Importance of the attitude Its correspondence to behavior Its accessibility The presence of social pressures Whether a person has direct experience with the attitude

Mitigating Variables

predicts

Behavior

The attitude-behavior relationship is likely to be much stronger if an attitude refers to something with which we have direct personal experience.Copyright © 2015 Pearson Education, Inc.

3-7

清华MBA核心课程英文版组织行为学(第13版)

LO 3

Compare and Contrast the Major Job Attitudes

Job Satisfaction A positive feeling about the job resulting from an evaluation of its characteristics. Job Involvement Degree of psychological identification with the job where perceived performance is important to selfworth. Psychological Empowerment Belief in the degree of influence over one’s job, competence, job meaningfulness, and autonomy.Copyright © 2015 Pearson Education, Inc.

3-8

清华MBA核心课程英文版组织行为学(第13版)

LO 3

Compare and Contrast the Major Job Attitudes

Organizational Commitment Identifying with a particular organization and its goals and wishing to maintain membership in the organization. Theoretical models propose that employees who are committed will be less likely to engage in work withdrawal even if they are dissatisfied, because they have a sense of organizational loyalty.3-9Copyright © 2015 Pearson Education, Inc.

清华MBA核心课程英文版组织行为学(第13版)

LO 3

Compare and Contrast the Maj

or Job Attitudes

Perceived Organizational Support (POS) Degree to which employees believe the organization values their contribution and cares about their well-being. Higher when rewards are fair, employees are involved in decision making, and supervisors are seen as supportive. High POS is related to higher OCBs and performance.Copyright © 2015 Pearson Education, Inc.

3-10

清华MBA核心课程英文版组织行为学(第13版)

LO 3

Compare and Contrast the Major Job Attitudes

Employee Engagement The degree of involvement with, satisfaction with, and enthusiasm for the job. Engaged employees are passionate about their work and company.

3-11Copyright © 2015 Pearson Education, Inc.

清华MBA核心课程英文版组织行为学(第13版)

LO 3

Compare and Contrast the Major Job Attitudes

Are these job attitudes really all that distinct? No, these attitudes are highly related; and while there is some distinction, there is also a lot of overlap that may cause confusion. Recent research identifies employees as being Enthusiastic stayers Reluctant stayers Enthusiastic leavers Reluctant leavers3-12Copyright © 2015 Pearson Education, Inc.

清华MBA核心课程英文版组织行为学(第13版)

Define Job Satisfaction and Show How It Can Be MeasuredLO 4

3-13Copyright © 2015 Pearson Education, Inc.

清华MBA核心课程英文版组织行为学(第13版)

Define Job Satisfaction and Show How It Can Be MeasuredLO 4

Job Satisfaction A positive feeling about a job resulting from an evaluation of its characteristics. Two approaches for measuring job satisfaction are popular The single global rating. The summation of job facets.3-14Copyright © 2015 Pearson Education, Inc.

清华MBA核心课程英文版组织行为学(第13版)

Define Job Satisfaction and Show How It Can Be MeasuredLO 4

How satisfied are people in their jobs? Over the last 30 years, employees in the U.S. and most developed countries have generally been satisfied with their jobs. With the recent economic downturn, more workers are less satisfied. Satisfaction levels differ depending on the facet involved. Employees in Western cultures have higher levels of job satisfaction as compared …… 此处隐藏：3374字，全部文档内容请下载后查看。喜欢就下载吧 ……