云泽假日商务酒店服务指南(中英文版)

云泽假日商务酒店热忱欢迎阁下光临

尊敬的宾客：

欢迎您下榻宜昌云泽假日商务酒店！

您的到来，我们酒店全体员工都感到非常荣幸，此《服务指南》为您详细介绍了酒店的各项服务及设施。若您有什么需要，请直接与饭店各部门联系，我们将竭诚为您效劳。

在云泽假日商务酒店，您是我们的第一关注，我们将为您提供尽善尽美的服务，让您在云泽假日商务酒店处处都看到温馨的微笑。如果您对我们的服务及设施有什么意见或建议，请及时联系我们，或者填写“宾客意见表”，我们会立即改进，因为您的满意就是我们的最终目标。

最后，希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光临，谢谢！

云泽假日商务酒店

总经理

Ze holiday Traders Hotel warmly welcome your visit

Distinguished guests:

Welcome you to Yichang Ze holiday Traders Hotel!

Your arrival, our hotel staff to feel very honored, this " service guide " for your details of hotel services and facilities. If there is anything you need, please contact directly with each department of the hotel, we will be happy to serve you.

In Ze holiday Traders Hotel, you are our first concern, we will provide you with the service allows you to reach the acme of perfection, Ze holiday Traders Hotel everywhere smile. If you are interested in our services have any comments or suggestions, please contact us promptly, or fill in the " guest comments table ", we will immediately improved, because your satisfaction is our ultimate goal.

Finally, I hope you get here pleasant experience to tell more friends, look forward to your visit again, thank you

大堂服务GRAND LOBBY SERVICES

1．大堂经理 Assistant Manager 2．问讯∕留言 Information ∕ Message 3．预订∕接待 Reservation ∕ Reception 4．收银∕结账 Cashier 5．外币兑换 Foreign Currency Exchange 6．信用卡 Credit Card 7．退房时间 Check-out Time 8．客房门卡 Room Card 9．行李服务 Luggage Service 10．大堂保险箱 Lobby Safe box 11．商务中心 Business Center 12．商场 Shopping Center 13．残疾人士设施 Handicapped Facilities 14．花店 Flower Shop

15．租车 Car Hire 16．着装 Dressing 17．停车 Parking

18．行政楼层接待处 Executive Floor Reception

客房服务

GUEST ROOM SERVICES

1． 客房中心 Housekeeping Center 2． 房间清洁服务 Room Cleaning 3． 房间夜床服务 Turn-down Service 4． 房间加床服务 Extra Bed 5． 叫醒服务 Wake-up Call 6．饮用水 Drinking Water 7．电话 Telephone

8．电吹风 Hair Dryer 9．电熨斗/烫衣板 Iron / Iron Board 10．房间保密/电话免打扰 11．失物招领 Lost And Found 12．电视节目 TV Channel 13．网上漫游 Internet Service 14．空气调节 Air Conditioner 15．电源总开关 Energy Saver 16．电源说明 Power Supply 17．无烟楼层 Non-smoking floor 18．医疗服务 Clinic Service 19．环境保护 Environmental Protection 20．紧急情况 Emergency

餐饮服务

FOOD & BEVERAGE SERVICES

1． 宴会预订 Banquet Reservation 2． 中餐厅 Chinese Restaurant 3． 会议室 Conference Room

安全指南

SAFETY DIRECTORY

1． 遵守措施

2． 宾客注意事项 Guest’s Notices 3． 安保 Safeguard 4． 火警 Fire Prevention 5． 火警须知 Fire alarm notice

电话指南

TELEPHONE DIRECTORY

1． 拨打客房电话 Room to Room Calls 2． 拨打外线电话 Outside Calls 3． 国内直拨电话 DDD Calls 4． 国际直拨电话 IDD Calls

5． 国内、国际直拨须知 IDD&DDD Service Guide 6． 国内、国际长途电话区号 IDD&DDD DIRECTORY

General Manager

大堂服务

GRAND LOBBY SERVICES

1．大堂经理 Assistant Manager TEL

位于酒店大堂内，24小时为您提供服务。 The Assistant Manager in the lobby will be at your service at any time.

2．问讯∕留言 Information ∕ Message TEL

如您离开酒店而需与来人或来电联系时，请把您的去处及留言告之总服务台。 You can tell our Information Desk the place to go if you want to be in touch with telephone message or visitors when you are out.

3．预订∕接待 Reservation ∕ Reception TEL

酒店接待处24小时为您提供预订客房、住宿登记等服务。

The Front Desk will provide you with the service of reservation and registration any time.

4．收银∕结账 Cashier TEL

位于大堂总服务台，24小时为您提供住宿期间的房费及其他费用的结算服务。 It’s located at the Front Desk in the lobby. We will provide the 24-hour check-out of your fees during your stay.

5．外币兑换 Foreign Currency Exchange TEL

位于总服务台收银处，为您提供18小时外币兑换服务。 服务时间：06：00- 24：00

It’s located at the Cashier desk. We will also provide the service of exchanging foreign currency.

Service Hours：06：00am-12：00pm

6．信用卡 Credit Card TEL

欢迎您在酒店用以下信用卡：银联系列卡、长城卡、牡丹卡、 …… 此处隐藏：16141字，全部文档内容请下载后查看。喜欢就下载吧 ……