HND 商务行为技巧报告

HND商务行为技巧

Introduction

This report will show the leader skills, and compare with the case to introduce the skills. The report will has five aspects. It will include the role of management, the assertiveness skills, the conflict, the time management techniques and the stress. The can influence people in which side. When the conflict and the stress happen, it will give the method to solve them. The following will give the information can help them resolved the problem.

Finding

Roles of the manager

At the start of the year, Richard cranberry decided to off-load several tasks to his three project team leaders—Ian Campbell, Carole Devlin and Joanne Cassidy.

At the beginning of the season, Richard cranberry decided to take several tasks to his three project team leaders-Ian Campbell, carol... Joanne · card and. Due to the complex nature of work, Richard don't think that's possible task share alike. He thinks that, only carol necessary commitment and professional knowledge can adapt to increase the amount of work. But he was too busy, her lack of information and communication from the other stakeholders.

In the implementation of the command activities, Richard didn't give him a clear command a clear command she should do. So he was subjected to severe constraints, she can't understand her responsibility and the difference between the accountabilities Richard and other directors. In the implementation coordination activities, Richard

HND商务行为技巧

doesn’t try to solve the conflict and jean card relatives and friends. He was off work. Richard also does not take action in coordination with other department's activities. He resolutely refused to participate in the organization form of the working group, although now Brenda framework.

Assertiveness skills

Assertive that some people can express their true feelings, do not let others use his advantage. Ahead, some people do not take into account respect for the rights of others to express their feelings or options. Passive, some people hide their feelings from others, let others push him, and told him what, no matter how he feels.

Carole belongs to a submissive style. People may avoid dealing with compliance issues. Others may become frustrated and they trampled them. This may lead to dissatisfaction, lower self-esteem, and stress. She decided to face Joanne took over the network to her analysis, but the King refused to accept this additional workload. She did not resist. She was angry, lack of communication.

To solve these problems, effective communication and Carol Joanne or department staff should be told Richard that she could not and so a lot of work to cope. In addition, Carol should be considered real, rather than look forward to receiving help from others from a moral point of view. He can convey her feelings, her bill of rights through the exercise, "she may not know. Examples of the Bill of Rights is as follows: employees have the right to express their views and ideas; employees have the right to ask for his needs; employees have the right to say "No" to unreasonable demands, employees have the right to make mistakes. Self-confidence is a useful technique, Carol is the "record" and "no." He let her hear, until Richard Department, and from her would not politely said Richard arrangements.

HND商务行为技巧

Analysis the conflict in the work place

This conflict may be due to cognitive dissonance, pressure groups, mode of communication, personality conflicts, poor coordination, and so on. Joanne refused his request to replace her as a specialized network analysis. Conflict between family and friends and Joan is an interpersonal conflict, from the cognitive dissonance and his abuse of power. Richard refused to participate in working groups, although now Brenda groups. The conflict between Richard, Brenda is a structural contradiction, from the differences between the various departments. He often changed her decision, it belongs to the self-conflict.

Carole decided to take over the face of Joanne to her analysis of the network, but the King refused to accept this additional workload. So she was very angry. This will result in reduced efficiency. And contact will be getting worse. There are two types of major conflict. First, the limited resource, Joanne has a good network analysis. Carole wanted to use her resources to reduce the work. So Joan does not want to give her. There is less work Joanne, have a good resource network analysis. Carole has a great network and poor work.The negative impact of the conflict as follows: it can be resources, which could lead to a bad relationship between the staff, it may affect mental health, which could lead to a poor efficiency. Active role in the conflict as follows: it can stimulate the communication between employees; it can reduce the boring work, it may lead to reform; it makes the work more accurate and effective for the wrong direction, will find more ideas will be that it promotes self-motivation of employees.

Conflict is competition, cooperation, to accommodate and compromise. Cooperation

HND商务行为技巧

is self-confidence and cooperation of co-operation with the other party because of a win-win solution. Carole wanted to know the use of resources.Carole needs to know how long her time.Carole was late will affect her work. If you do not affect her, she should share with the network analysis. Complete the work as soon as she can share with family and friends.Carole will increase communication with each other; she cannot resolve this conflict, cooperation, mediation. Joanna she can communicate and find an acceptable solution to them. She can also work with other directors, so that they can help her

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