商务礼仪Professional_business_etiquette_training_PPT_022

商务礼仪与专业形象 Professional Business Etiquette Training

http://doc.guandang.net

Communication Manner in the business World

商务世界里的交流方式

http://doc.guandang.net

Social Manner and Style 社交礼仪和风格

http://doc.guandang.net

Avoiding the commonly made errors in Social Behaviors 社交礼仪几大忌

http://doc.guandang.net

社交场合的礼仪

1.Body Noise 身体发出的声音 Coughing 咳嗽

Turn the head from people and cover your mouth with your handkerchief. Say softly “Excuse Me” Respond with “Bless you”

Yawning 打哈欠

Apologize must be made by blaming your yawn on lack of sleep, even when boring is the cause. Never pretend people can not hear it.

http://doc.guandang.net

社交场合的礼仪

2.Same sex generally do not hold hands 同性朋友不要牵手 3.Refrain from greetings that involve hugging 一般情况下问候时都不用拥抱 4.Escalator 乘坐扶手电梯时应靠右 5.Unreceptive to being touched 避免身体接触 保持身体距离

http://doc.guandang.net

社交场合的礼仪

6.Body Fidgeting This is absolutely forbidden in social behavior:

身体不停晃动

二郎腿,不停抖动

http://doc.guandang.net

在办公室的举止

小动作影响大

Swirling the pen 转动手上的笔 Knocking with your hand 手指敲击桌面

Swirling the ring 转戒指

Hands on the waist 双手叉腰

Hands crossed 两手交叉放胸前 Putting the chair in order 把椅子放好

Holding the door for the followers 为后来者按着门 Biting your finger 咬手指

http://doc.guandang.net

坐电梯的礼仪

Let people get out first 先出后入 Reaching out for the button 进入后按楼层键

The last passenger 最后冲入的乘客

Greeting 打招呼

Loud conversation 勿高谈阔论

Ladies with long hair 长发女士须注意

Spare room for people getting out 腾出空间让后面的人先出

http://doc.guandang.net

Learn to Take Compliments Graciously 学习如何接受赞美

When someone praises your work or performance, express your thanks

Thank you. Thank you, you are very kind to do so. Thank you, I am glad that you like this song. x x x No. I sing very poorly. It is not that good.

http://doc.guandang.net

Business Introduction and Handshaking 商务介绍和握手礼仪

http://doc.guandang.net

First Greetings 初次见面

Self Introduction 自我介绍 Social Introduction 社交介绍 Business Introduction 商业介绍

http://doc.guandang.net

Social Introduction

社交介绍

A man is always introduced to a woman 先把男士介绍给女士 (1) “Miss Wang, I would like you to meet Mr. Li” “王小姐，让我介绍李先生给你认识。” (2) “Mr. Li, this is Miss Wang” (1)Miss Wang “李先生，这位是王小姐。” 先把年轻的介绍给年长的人 先把比较熟悉的人介绍给比较陌生的人

先男后女

(2)Mr.Li

http://doc.guandang.net

Business Introduction

商务介绍

Business manner different from social introduction manner, because it is based on hierarchy(阶级地位),rank(社会地位)and authorit